Refunds for incorrect recognition

We have a feature which allows you to return your funds if you were charged for incorrect image recognition. If you want to use it please read the details.

 

1) You need to file a complaint for incorrect image recognition. Please use the reportbad function by sending us a similar request:

http://solvecaptcha.com/res.php?key=YOUR_API_KEY&action=reportbad&id=CAPTCHA_ID
where

YOUR_API_KEY – your API key
CAPTCHA_ID – id of incorrectly recognized captcha

You can also use the “incorrect recognition” button in the interface on the uploaded images page

2) File the complaint in no more than 15 minutes after the image has been uploaded. After that the complaint will be rejected by the server.

 

All complaints are processed by humans with extensive captcha solving experience (10000+ solved captchas), moderators decide in whose favor the complaint is resolved, by using this rule:

-If recognition is correct

-If the image can be decoded in more than one way (number 0 or letter O, capitol I or lowercase I, etc.)

-If it’s an obvious mistake

1) Your list of complaints and corresponding images is available at https://2captcha.com/setting/complaints

2) If the customer has sent more than 50 complaints during last 24 hours and more than 50% were resolved in worker’s favor than we suspend receiving his complaints for 24 hours.

3) Because all complaints are processed by humans there is a non-zero mistake probability. Moderator can make mistake in anybody’s favor. We deal with that by assigning more than one moderator to one complaint. If decisions by a particular moderator often differs from decisions by other moderators then he is blocked.

 

Rule clarifications: 

Unfortunately there can be situations in which the image is recognized correctly, but has failed the test by some unrelated reason and customer issues a complaint.

Image recognition is a rather demanding labor. That’s why if the worker made an effort to recognize the image correctly and he didn’t succeed because the image can be interpreted in more than one way we come from the concept that any work should be paid for and if the worker got unlucky after making an effort he should still get paid.

Moderators’ work is paid for and we don’t charge clients for incorrect complaints this means that at times we pay workers more than we charge our customers. This is why we have to block customers who abuse the complaint feature by issuing too many incorrect complaints.

We receive from 3 to 7 million images daily. Some are recognized incorrectly and moderation is requested for  100000 to 200000 images. Moderation results can disappoint both our workers and customers so we constantly improve moderation quality control and moderation quality both. Complex inside algorhytms and simple user interface on the outside is what allows us to process such incredible number of images online and monitor all incoming complaints at such a reasonable price for the customer. In case of the incorrect moderation you cannot contest it, because percent of such situations is minimal and the cost of one recognition is incomparably lower than cost of the time it takes employee to correct it. Please don’t write us about incorrect moderation.